Maxguard Veloce-Series USB to Type C 3A Nylon Braided QC Fast Charging Cable 1m

Shipping Policy

1. Shipping Locations
We currently ship across the UAE. At this time, we do not offer international shipping.

2. Processing Time
Orders are processed within 1-2 business days (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email or SMS with tracking details.

3. Shipping Methods & Delivery Time
Delivery times are estimates and may vary due to unforeseen circumstances.

4. Shipping Fees
Free shipping on orders above AED 250.

A shipping charge of AED 30 applies to orders below AED 250.

Express and same-day delivery charges will be calculated at checkout.

5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.

You can track your order using the provided link.

6. Delivery Issues
If your delivery is delayed, please contact our customer support at Email: contact@maxguarduae.com/WhatsApp: +971 56 158 8018.

If your order is lost or damaged, please notify us within 48 hours of delivery for assistance.

7. Cash on Delivery (COD)
We offer Cash on Delivery (COD) service.

COD charge is AED 5, which will be added to the total order amount.

8. Returns & Refunds
Please refer to our Return Policy for details on returns and exchanges.
For further inquiries, feel free to contact us at contact@maxguarduae.com.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@maxguarduae.com. Please note that returns will need to be sent to the following address: [ Office: 605, 6th floor, Al Saud buildings - Amman St- Al Qusais Industrial Area 4- Dubai]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@maxguarduae.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@maxguarduae.com.